The Go-Giver

Happy ThanksLiving!

Posted by on Nov 26, 2015 in General, It's Not About You, The Go-Giver | 0 comments

Shifting one’s focus from getting to giving, in this case defined as constantly and consistently adding value to other people’s lives, is not only a nice way to live life but a very profitable way as well. And, profit is more than just money though it was Zig Ziglar who said “Money may not be everything. But it sure ranks right up there with oxygen.” ☺ Profit can also be found in good health, great family and friends as well as a high quality of life. This is one of the fantastic takeaways from the great book “The Go-Giver” by Bob Burg and John David Mann. While this is the time of year that most people traditionally focus on ThanksGiving, I would like to propose that we shift to an all year focus of ThanksLiving! I’m Thankful for many things. In fact, too many to mention in this post. This would include being blessed with family and friends including each one of you. I’m also grateful for good health. Over 15 years ago I was diagnosed with stage 3 malignant melanoma and given less than a 30% chance of living 5 years after being chosen to participate in a clinical trial. I’m still blessed to be here sharing this post at over 3x that lifespan diagnosis. In the rest of this post, I will share with you two life philosophies that I believe lead to a daily life of ThanksLiving rather than just the annual ThanksGiving Focus. 1. Success Despite The Obstacles – This is my brand and driving philosophy of life. Here are the basic principles to follow that will help you achieve Success Despite The Obstacles in your life: • Get Started:  It’s often true that the main reason why success isn’t reached is due to not putting any action behind the desire to achieve it. • Ignore Your Critics, Especially Your Friends:  People too weak to follow their own dreams will always find a way to discourage yours. Unfortunately, even if unintentional, friends and family often play this role. • Keep Pressing On:  Don’t Give Up! Most people quit right before they reach their goal. • Celebrate Each Success:  What’s the point in working hard to achieve a success if you don’t take the opportunity to relax and take a deep breath before charging on to your next success? I believe it’s important to not only enjoy the journey but the arrival at your destination. Finally, It’s always best if the success you are working toward is one that makes “your world” win. It’s simply reality that life isn’t just about you. 2. Walking In Your Value Through Go-Giving (Based on the book “The Go-Giver” by Bob Burg and John David Mann) The principles found in this book will supercharge your efforts to achieve Success Despite The Obstacles. I highly recommend living a life of Go-Giving become a strong part of your core and foundation. Here are the 5 Laws of being a Go-Giver. • Law 1 – Law of Value – Your true worth is determined by how much more you give in value than you take in payment • Law 2 – Law of Compensation – Your income is determined by how many people you serve and how well you serve them • Law 3 – Law of Influence – Your influence is determined by how abundantly you place other people’s interest first • Law 4 – Law of Authenticity – The most valuable gift you have to offer is yourself • Law 5 – Law of Receptivity – The key to effective giving...

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If You’re In A Storm Keep Pressing Forward

Posted by on Aug 29, 2012 in General, It's Not About You, The Go-Giver | 2 comments

Where were you on September 22, 1989? I was a college student living in Charleston, SC. Yes I was there the night Hurricane Hugo made landfall slightly north of Charleston on Isle of Palms. I remember all of the dire predictions on the news and the rain starting in the early afternoon. It just became worse and worse until it was hard to see anything outside of your window. We actually went to a safer room in the house due to the fierce winds that were breaking trees like matchsticks. I will never forget the calm peaceful eye that lasted for approximately 1 hour during the middle of the storm. We even went outside to survey what we could in the pitch black darkness. When it started raining again we went inside and I actually fell asleep. The power of this great storm was very evident the next day when we saw all of the trees that were knocked down. We were without power for almost 3 weeks. But everything came back together and if you went to Charleston today you would see locations in town that are actually in better shape than before the storm. The city has recovered and life is going great. Why do I tell this story? This is an encouraging word to all of you who are living in a “storm” right now in your life. You may be in the 1st or 2nd phase or in the eye. Maybe you are looking at the aftermath and wondering if everything can be put back together. Rest assured if you keep pressing forward and develop a positive belief in yourself and others, with God’s help, you will make it through. And be a better person for the experience. Keep Pressing Forward! Make it a blessed...

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Don’t Ever Give Up!

Posted by on Aug 9, 2012 in General, It's Not About You, The Go-Giver | 0 comments

During the past few weeks I have been amazed by the amount of dedication and training Olympic athletes put into preparing for their events. Most of us cringe at the thought of having to prepare intensely for years to achieve the few seconds or even minutes of competition on the World stage. What drives them to do this? I believe having a definite goal, working through adversity despite your fears and having a high level of personal commitment are 3 key elements needed to accomplish anything you desire. Napoleon Hill says in his book “Think and Grow Rich” that “Whatever your mind can conceive and believe, you can achieve.” Just Don’t Give Up! I will end this brief post with a link to a short video that best illustrates these 3 key points and not giving up. It also demonstrates that it is important for us to have others in our life who can help us make it through difficult times. I believe it’s also equally as important that we help others through these types of times as well. My hope is that this video motivates you as much as it motivates me. CLICK HERE If this link doesn’t work please post this in your browser. Make it a blessed day!...

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How’s your baby sleeping?

Posted by on Aug 2, 2012 in General, It's Not About You, The Go-Giver, Uncategorized | 6 comments

Last Saturday morning while watching my 18 month old son sleeping soundly, I thought about the common saying “Sleeping Like A Baby.”  It’s interesting to me that people, more often than not, view these words in a positive connotation.  However if you have children you may remember times in which hearing “Sleeping Like A Baby” wasn’t very appealing.  For those who haven’t had the “privilege” of experiencing this or just don’t remember, I will explain. When you bring a newborn baby home from the hospital (where everything seems to work out and you have people nearby to support you when you need a break) life can become “interesting.” For example, you may find that you have inconsistent sleep patterns. You eat at different times and don’t go the places you used to go due to the new love in your life. You can become ill and ??? when you hear other people talk about how well their baby eats and sleeps until you realize that the “bags under their eyes” tell a different story. In summary, your life can easily become all about the baby and their whims and desires. Depending on your level of experience, knowledge (the books you read and the preparation and after-the-fact workshops you attend) and the baby, it can take a few weeks or even months for things to work out to a consistent schedule. I even know people that it seemed to take years to get this down pat. This relates to the business world very well when you think about times you started a new job or your own business. It’s like bringing the newborn baby home. The same experiences can occur. I find that the only way you can get it “down pat” is to have a solid action plan and consistent activity. Read books, listen to training programs and ask others for advice who have both accomplished their goals (do what they say) and haven’t (do the opposite of what they say). While there may not be a “magic” time frame for your new baby to start sleeping through the night, you can definitely accelerate it by becoming a better YOU. So how’s your baby sleeping?……………. Make it a blessed...

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Great Customer Service Wanted — Refunds or Discounts Not Necessary

Posted by on Jun 12, 2012 in Endless Referrals, General, The Go-Giver | 0 comments

Yesterday while having lunch with my new friend, Don Minges who I met through CBEX (Charlotte Business Exchange) a few weeks ago, I had the realization that great customer service is all most people want.  Refunds or Discounts not necessary. I met Don at a great small family owned restaurant that shall remain nameless but some people believe is a great deli in the Quail Corners Shopping Center in Charlotte.  You place your order with one person and then walk around the corner and pay your bill. At the first counter I asked the young lady how much extra it would cost to purchase a double cheeseburger vs a single.  Her response was $1.00.  I agreed to this additional purchase.  When walking around the corner to pay my bill, the additional charge was $1.99.  I mentioned to the young man at this counter that I had been told $1.00 at the previous one and it may be a good idea to let the young lady at the first counter know about the real price to avoid any confusion with future customers.  His response was “Okay.  It’s $1.99 extra.  Do you want it or not?” I was blown away at his attitude, lack of empathy and unconcern.  However since I wanted a double cheeseburger I paid the bill. A lesson I learned in this transaction is that customers usually just want to be heard and listened to.  Knowing that profit margins are very low in a small family owned restaurant, I wasn’t looking for a discount although it would have been accepted if offered.  This experience made me examine how I respond to people after misunderstandings or miscommunications. So how about you?  How do you respond when something happens in your business and a customer raises a concern.  Do you say something like “I understand how you feel and apologize that you feel this way.” Then correct the issue if necessary.  This type of statement doesn’t admit wrongdoing and could be used even when the customer is right.  Or do you say something like “Okay.  It’s $1.99 extra.  Do you want it or not?” How we react to others has a great impact, I believe, on our long term sustained success. Make it a blessed day.  Keep Go-Giving....

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The Grocery Store Did WHAT!!

Posted by on Jun 5, 2012 in General, It's Not About You, The Go-Giver | 1 comment

Memorial Day 2012 started out just like any other Memorial Day.  We thanked those we know personally who have served in the military and paid the price for our freedom.  We were also thankful for those who paid the ultimate price and gave their lives.  Enjoying a beautiful day and being thankful was our main agenda for the day. Late morning I decided to make a grocery store run and pick up some supplies to have a cookout.  During the drive I found myself humming the commercial tune “My Harris Teeter” while driving past an “intimidating king of the jungle” who growled at me and a home-improvement store impersonating a grocery store. Among the supplies purchased, via special request from my family, were some Harris Teeter Brand Chocolate Chip Cookies.  These are always a “Big Hit” for dessert. After a delicious All American meal of cheeseburgers and hot dogs from the grill, the cookies were opened.  Saying that a dentist visit was almost necessary after biting into the first cookie is an understatement.  The cookies were overdone and hard.  It was what I imagined military MREs would taste like in the desert.  So I decided to take them back to the store to see if any fresh ones had been recently made. Upon entering the store and going to the customer service desk, I asked the friendly employee if I could trade these cookies for a fresh batch.  She told me that not only could I do that but, since I had my receipt and it was their brand, she was going to give me double my money back.  She apologized and said that she hoped that this experience did not mean that they would lose my business in the future. I was blown away.  This was not expected.  Maybe it was my gentle attitude toward her.  Maybe it was the fact that I just desired fresh cookies.  Regardless I am sharing this experience with you to let you know that this is a level of proactive customer service rarely found in today’s competitive environment.  While most companies seem to be concerned with being the lowest price and beating perceived competitors at any cost, Harris Teeter shows in this example that they stand behind their products and desire to be lowest overall cost.  There is a difference between lowest cost vs lowest price.  We’ll cover that later. So let’s all stand and sing:  “My Harris Teeter!” Make it a blessed day. Steve...

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